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Diagnose the System (Users + Business + Operating Reality)
Series
Transforming a feature-driven organization into a user-centered product team.
Date
March 2026
Type
Research & Design Leadership
Custom
Context
Laerdal Bangalore is the technology hub for Laerdal Medical, supporting global Learning Technology Infrastructure (LMS) products used by healthcare professionals worldwide.
I joined with a mandate to:
Establish design capability
Introduce user-centered practices
Improve the quality and consistency of product experiences across regions
At first glance, the challenge appeared to be a lack of design resources.
Within the first few weeks, it became clear that the real issue was deeper.
At Laerdal Bangalore, I joined as a design leader to establish design capability, introduce user-centered practices, and improve the quality and consistency of product experiences across regions.